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FAQs

Welcome to the Beaulieu Australia FAQs page! Here, you’ll find answers to some of the most common questions about our flooring products, services, and processes. Whether you’re exploring options for your home or business, our goal is to provide you with the information you need to make confident decisions. If you don’t see your question here, feel free to reach out to us directly—we’re always here to help!

Where can I find a retailer that stocks Beaulieu Australia products?

You can easily locate a nearby retailer by using our Store Locator tool. Just enter your location, and we’ll provide a list of stores that carry our products.

Can I purchase directly from you?

As a manufacturer, Beaulieu Australia does not sell products directly to the public. Please use our Store Locator to find your closest store location.

Where can I find warranty details for your products?

You can find the Beaulieu Warranty, Maintenance & Cleaning guide here.

Can I order samples of your products?

At the moment, we do not offer samples directly. However, stay tuned for more details, as we are working towards providing this option in the future. In the meantime, you can use our Store Locator to find a retailer near you for more information about our products.

Can I purchase offcuts or spare pieces?

As a manufacturer, Beaulieu Australia does not sell products directly to the public. Please use our Store Locator to find nearby retailers who may be able to assist with offcuts or spare pieces.

Where can I find product specifications (e.g. backing, ratings)?

Product specifications are available on the respective product pages. View our ranges here

Do your carpets require and underlay?

Subfloor and all other preparations are to be in accordance with Australian Standards AS/NZS 2455.2.2007 ‘Textile Floor Covering Installation Practice’. Carpets should always be installed with new, quality underlay. Underlay and carpet are designed to work together as a complete flooring system and underlay should always be used. Quality underlay will provide better comfort and resilience while extending the life of your carpet. Ask our retailer to match a quality underlay (compliant with the appropriate classification for the intended use/application as per AS:4288-2003 i.e. light residential, general, luxury, commercial or heavy commercial) with the quality and proposed use of your carpet.

How should I install my carpet?

We highly recommend professional installers for all installations. You can find our guide here.

How do I care for my carpet?

The most important step in caring for your carpet is vacuuming. Vacuum thoroughly and frequently, particularly in high traffic areas. Bear in mind that walking on soiled carpet permits the soil particles to work their way below the surface of the pile, where they are far more difficult to remove and can damage the fibres. Frequent vacuuming removes these particles from the surface before this happens.

A good quality vacuum cleaner is vital in prolonging the beauty and life of your carpet. It is recommended using either an upright or quality barrel vacuum cleaner fitted with a power driven rotating brush or combination beater / brush bar that agitates the carpet pile and mechanically loosens soil for removal by the vacuum.

A light vacuum is recommended at least twice a week and a thorough vacuum weekly.

A light vacuum is classed as three passes over an area. A thorough vacuum is five to seven passes over the same area which is required to extract loose dirt.

  • High traffic areas – vacuum daily
  • Moderate traffic areas – vacuum daily
  • Low traffic areas – vacuum twice weekly